Refund policy

Information about purchase issues, digital delivery and refund requests.

Product Vector is provided by Emerjoe Rosas, based in the Philippines. Contact: support@productvector.app.

Purchase-specific terms

Any voluntary refund window and conditions must be stated in the product’s checkout or purchase terms before payment. This page does not limit mandatory consumer rights or replace the terms of an existing order.

Requesting help

For a duplicate charge, failed delivery, incorrect purchase or a product issue, contact support@productvector.app and include your order identifier, purchase date and a short description. Do not send full payment-card details, passwords or provider keys.

Purchase records

Keep the confirmation and receipt for any purchase. These identify the product, purchase date and terms applicable to your order. Contact us if you need help with delivery or an order record.

Subscriptions and cancellation

If your order is a subscription, use the billing link in your receipt or customer portal to manage it. Cancellation and a refund are different actions. Billing period, access and renewal terms are those shown for the purchased plan.

Processing and consumer rights

Approved refunds are handled through the payment provider. The time to appear on your statement depends on the payment method and financial institution. Nothing here removes statutory rights for defective, misdescribed or undelivered digital products.